Support

FAQ

Straight answers on prep, application, aftercare, shipping and warranty.

01

General Questions

Can I coat my windshield and side windows?

Magnum Ceramic Coating is suitable for coating glass surfaces, including the windshield of course. Just please make sure your windshield is prepared properly, cleaned of all dirt, wax and wiped with IPA before the application. Use a flashlight to check there is no residue remaining and that it has been completely wiped off.

Can I coat plastic trim?

Plastic trim is no problem to coat. It's safe on any solid porous surface including plastic, 3M, glass etc. It won't leave any visible marks, will just bond to the surface.

How long does the coating last?

Our coatings are durable for 5 ,7 ,8 and 10 years depending on the product applied and how well the car has adhered to the maintenance guides and whether the annual checkup has been completed.

How many layers do I need to protect my car?

1 Layer of Magnum Ceramic Coating is enough for full protection.

Does Magnum Ceramic Coating help with swirl marks and scratches on black cars?

Magnum Ceramic Coating deepens the look and feel of a black paint-job, fine scratches and swirl marks that are so easily visible on black vehicles should be first buffed out and polished. What Magnum Ceramic Coating is best at is then protecting your paint-job so that it retains the look and is resistant to light marring.

Can this coating be used on wheels?

Magnum Ceramic Coating for Alloy is made to be used on aluminium and wrapped rims.

How hard is 10H?

Coatings are graded on a graphite hardness scale like pencils. The maximum on a graphite scale is 10H which is applicable to the Alloy Wheel Coating, Glass Coating and Graphene Coating.  

One easy method of evaluating scratch resistance of ceramic coating hardness is with a grading pencil test, which requires the use of a kit of pencils with assorted densities from H(softest) to 10H(hardest). Each pencil is used to make lines in the coating; the first pencil in order that does not scratch the coating determines hardness. Magnum Ceramic Coatings base coat formula measures at 10H on the hardness scale; offering the highest possible scratch resistance on the market.

What is the shelf life of Magnum Ceramic Coating

The shelf life of the unopened product is 5 years. The bottle should be kept in a cool dry place (no refrigeration or freezing). Once the bottle has been opened and you started applying the coating, we advise on using the whole amount in the following 48 hours.

Can It protect against stone chips?

There's no guarantee for stone chips but it can protect against light scratches.

Is this coating permanent?

Yes, although more semi-permanent.  Magnum Ceramic Coating should be thought of as adding a sacrificial layer over your original paint. This sacrificial layer is also glossier, chemical resistant. Eventually the coating will wear away over the years; its overall longevity depends on conditions, cleaning frequency and proper application.

Is it safe for vinyl decals, striping, and carbon fiber wraps?

Magnum Ceramic Coating Car Kit is perfectly safe for any porous surface including vinyl decals, striping, and any sort of car wraps.

Can Magnum Ceramic Coating be used on chrome?

Ceramic coating is meant for solid surfaces only. Any surface that bends or folds like a convertible soft cloth top is not meant to be coated with a ceramic coating.

What sort of protection does Magnum Ceramic Coating offer?

- 10H Hardness
Hardness of ceramic coatings play an important role in determining the level of scratch resistance expected. One easy method of evaluating scratch resistance of ceramic coating hardness is with a grading pencil test, which requires the use of a kit of pencils with assorted densities from H(softest) to 10H(hardest). Each pencil is used to make lines in the coating; the first pencil in order that does not scratch the coating determines hardness. Magnum Graphene coating measures at 10H on the hardness scale; the highest possible scratch resistance currently offered in a nano-ceramic coating.

- 3D Deep Gloss
Condensed Nano-Bionic particles with superior crosslinking abilities provide tough 3D structure high gloss flexible coating.

- Hydrophobic 
Hydrophobic properties on surfaces

- Nanomaterials
These materials describe, materials of which a single unit is sized 1 and 1000 nanometers.

- UV resistant
Prevents paint from fading and oxidation.

- Anti-Acid Rain
Durable protection against acid rain.

- Self-Cleaning
Beads will sheet and clean external contaminants on panels

- Antistatic
Repels dust from the paint work.

- Reduces water spots

02

Preparation

I waxed my car recently. How do I prepare the car for the ceramic coating application?

Please use a de-greaser or a wax remover prior to the application. IPA wipe-down just before the application is recommended as well to ensure no greasy or wax residue is left on the surface.

Should I buff my car prior to the application?

If your paint-job is worn out or scratched, it is recommended to buff before the ceramic coating application. Do make sure that prior to the application the surface is completely free of any wax or other buffing agents.

Do I need extra prep work for a brand new car?

If the car is new or fairly new a proper wash and an IPA wipe-down would be sufficient enough to properly prepare the surface before the application.

03

Application

Can I coat my windshield and side windows?

Magnum Ceramic Coating for glass is designed for coating glass surfaces, including the windshield of course. Just please make sure your windshield is prepared properly, cleaned of all dirt, wax and wiped with IPA before the application. Use a light to check there is no residue remaining and that it has been completely wiped off.

Can I coat Interior trim?

Magnum Ceramic Coating for the interior trim is designed for coating on leather surfaces. Please ensure that you wipe down the leather and ensure that all dirt, wax, residue and contaminants have been cleaned from the surface with IPA prior before the application.

Can I still drive my car while it's drying?

Yes you can. However, it might result in slightly less complete coverage due to perhaps rain washing it off before it dries.

We recommend allowing the coating to dry for at least 24 hours without interruption.

I want to do more than 1 coat. How long should I wait in between each pass?

If the outside temperature is not too low, you can start the next pass 30 minutes after finishing the buffing of the previous pass.

How do I apply Magnum Ceramic Coating Car Kit?

For best results ensure that the following prep work has been done to the car:

- Car has been washed with the 2-bucket method and completely dried.
- Areas that have scratches and paint fade should be waxed and buffed also ensuring all wax residue is removed prior application.
- Use a clay bar to remove contaminants on panel surfaces.

1. Wrap 1 microfibre cloth around the sponge & apply 4 or 5 drops of Magnum Ceramic Coating across the cloth(add 1-2 drops more whenever the cloth gets dry)

2. Wipe a thin layer across the car surface. First horizontally and then vertically to ensure an even application on a single panel or section

3. Let the coating sit between 1-5 minutes, then remove the residue by very gently buffing with a separate cloth or microfibre towel.

a. ~10 degrees C (50F),: wait 4 minutes,
b. ~20 degrees C, (68F) wait 2-3minutes,
c. ~20+ degrees C, (70F+) wait 1-2 minutes

We recommend folding the cloth/towel and lightly wiping first with 1 side, and then very gently buffing with another side. Very little pressure is required.

Ensure there is no residue or high/dark patches remaining

What happens if I miss a spot while applying?

Missed spots can be fixed easily. Just apply more Magnum Ceramic Coating to the missed area that previously not applied on then buff off. It will level itself with the previously treated surface on its own.

How long does it take to dry?

Magnum Ceramic Coating will be dry to touch within 24 hours except if Silq has been applied then it's 12 hours, at which point the vehicle is ready to drive/use. Over the next 3-5 days the applied coating will continue to bond and become harder until the surface reaches a threshold when it comes to gloss and slickness.

Should I use the same coated sponge, spreading microfiber, and polishing microfiber for the entire car?

It is advised to use a brand-new cloth for applying Magnum Ceramic Coating. When using an new cloth use different parts of the same microfiber cloth on each section of the car and changing to a new provided microfiber cloth once you run out of room on one. For buffing, the same practice is recommended but you can change less often compared to application.

Should I apply Magnum Ceramic Coating to the entire exterior of the vehicle at once then allow it to dry?

No very important!  The application of Magnum Ceramic Coating should be done on a single panel at a time (e.g. hood, fender, trunk) ensuring complete coverage and reducing the possibility of letting the product dry too long.

Can I apply the product in an open area?

You can do the coating process in an open environment, just ensure there is no high winds with debris moving around and that you don't do the application process in direct sunlight or on an extremely hot day as the coating will start drying too fast and you won't have enough time to wipe off properly.

Can I use the same applicator foam for future application?

Yes, just use a different microfiber suede cloth over it.

Does humidity affect the application?

High humidity can affect the application process. It is recommended to avoid application in high air humidity conditions or to decrease the waiting time between applying and wiping off and buffing the coating by double or triple (so if the recommended time for your outside temperature is 5 minutes, in high humidity conditions wait 2 to 3 minutes before wiping down and buffing)

What kind of safety equipment should be used when applying?

We recommend nitrile gloves when applying.

A mask is recommended for applications in closed or very poorly ventilated areas.

04

Aftercare

How do I maintain & care for my car after it's coated with Magnum Ceramic Coating products?

We recommend to:

1. Wash on a bi-weekly basis to avoid excessive contamination build up.

2. Avoid washing in direct sunlight to minimize streaking and water spotting.

3. Wash from the top down leaving the dirtiest sections for last to avoid cross contamination.

4. Use the “two bucket” method – one bucket for rinsing your sponge/mitt and one for soapy water.

5. Use separate soap and sponge/mitt for wheels.

6. Apply the Graphene Rapid Sealant to restore any degraded polymers and boost slickness and gloss.

Do I need to maintain my coated vehicle?

Yes, coated vehicles are much easier to maintain, especially since you will not need to frequently clay, polish, or wax the paint in order to keep it protected from the elements. However, it is important to note that no ceramic coating is bullet proof and the finish will begin to degrade if neglected or improperly cared for.

Can I wax the car after ceramic coating?

Waxing your car is not required after you have applied the ceramic coating to your car.

05

Shipping and Returns

What is your return policy?

We don't accept returns if the package has been opened, but we have a money back guarantee. If there's an issue with a product you received, please contact us.

Where do you ship from?

All our orders are shipped from Australia, New South Wales, Sydney.

Pricing for deliveries $15 domestic shipping and worldwide $25.

Cut off time 4PM daily for orders.

Our typical shipping times vary but usually are fulfilled between 16-25 business days for world wide orders. and 3-5 business days for domestic orders.

06

Warranty

The Magnum Ceramic Coating guarantee covers you for specific problems with the surface of your car such as paint oxidation and staining and helps to extend the ‘new’ appearance of your car for longer.

It is important that you recognise the surface of your car can be prematurely compromised through improper wash technique and the use of sub-standard car care products or equipment. 

By following our simple car washing in the FAQ and using the Magnum Ceramic Coating range of aftercare products designed to work alongside our ultradurable ceramic coatings, your car will retain its showroom condition for years to come.

What are the warranty periods with the Magnum Ceramic Coating product range?

7 Year Guarantee Magnum Obsidian S1+ Graphene Coating if completed by Authorised Detailer

10 Year Guarantee Magnum Luminous X if completed by Authorised Detailer.

5 Year Guarantee Magnum Carbon Star Graphene Coating if completed by Authorised Detailer otherwise 1 Year Guarantee

1 Year Guarantee with Magnum Leather Coating, Magnum Alloy Coating, and Magnum Glass Coating

How does the warranty work?

For customers who do not have the time to maintain their cars themselves, or would prefer to leave this to the experts, our team of Accredited Detailers Australia wide offer a range of aftercare service packages.

Your Magnum Ceramic Coating is only covered by the guarantee when applied by an accredited detailer/applicator and upon completion of our online guarantee registration. 

Please note that your guarantee is only valid in countries where Magnum Ceramic Coating has distribution.

It is your responsibility to register on-line your car for guarantee, after which your car is subject to the terms and conditions herein. The guarantee must be registered no later than 30 days after the coating has been applied to your car.

Please note guarantees are non-transferable and can only be redeemed by the original purchaser on the car initially registered. 

Vehicle inspection schedule
To uphold your Magnum Ceramic Coating guarantee you must visit the Magnum Ceramic Coating Accredited Detailer/Applicator who applied your original coating every 12 months during the period of your guarantee (One inspection, once a year, over 7 years for our Obsidian S1+, once a year for 10 years with the Luminous, once a year for 8 years for the Silq gloss matrix coating and once a year for 5 years if it's the Carbon Star graphene coating.

This is so they can inspect your vehicle’s finish and give you advice on the maintenance of your car. This inspection includes a decontamination wash with a ph neutral snowfoam and a topup of the Magnum Zenith Sealant. (This is a paid service)

For warranty to be upheld please ensure that the accredited detailer carries out a wash, decontamination of all panel surfaces and that Magnum Zenith Sealant is applied. Please note that the cost of this service is covered by the customer and not by the accredited detailer or Magnum Ceramic Coating.

The annual inspection/maintenance service ensures that your cars exterior  coating warranty eligibility is protected between 5-7-8 and 10 years depending on the product.

Should the treated car painted surfaces be damaged by tree sap, bug splatter, bird droppings or the sun’s harmful UV rays, Magnum Ceramic Coating will get the accredited detailer to repair or reapply and retreat the damaged area at no cost to the owner.

What is excluded from warranty?

a) This guarantee does not cover stone chipping, surface rust, marring, abnormal chemical fallout or spillage, untreated panel repair or replacement, scratching, abrasions, damage by collision, acts of vandalism and burns of any description, the treated surface coming into contact with dyes and paints, manufactures imperfections or paint imperfections such as paint flaking, peeling, foreign matter in paint, orange peel, or clear coat separation.

b) This guarantee shall not be applicable if the treated areas are altered in anyway, removed or over coated with any different branded products.

c) The guarantee will not be applicable if the applicator does not follow the correct application process for e.g. applying 2 coats for the graphene coating.

d) The owner has deemed to have been careless, negligent or fails to maintain the exterior painted surface in the correct manner. I.E. not washing their car regularly, allowing contamination/pollutants to bake on the surface for extended periods

e) Swirl marks, marring, scratches, scuffs, scrapes, chips, paint transfer prior to application.

f) Water spotting caused by hardware (mineral deposits) which have been left to dry on paint for extended periods of time and leave stains due to negligence.

g) Failed clear coat- peeling, hazing and fading.

h) Damage caused by collision, accidental damage, vandalism, malicious damage, fire, hail, flood, stones, surface rust, rail rust, physical damage, paint overspray, watersports or vehicle manufacturer defects, or defects which may be covered under a manufacturers or dealerships protection plan. 

i) Areas that have not been retreated after a paint repair.

What are the guarantee conditions?

Guarantee terms and conditions
If damage to your vehicle occurs during the guarantee period and the owner considers this guarantee may be applicable, the following procedures should be followed:

a) Immediately notify Magnum Ceramic Coating by emailing contactus@magnumceramiccoating.com, the following details should be submitted: name, phone number, guarantee number, with a brief description of the damage or fault
b) Magnum Ceramic Coating may then arrange for an assessor to inspect the vehicle during normal
business hours at a location nominated by them
c) If Magnum Ceramic Coating accepts the claim, we will arrange a mutually convenient time for repair and treatment of the damage or fault
d) Failure to lodge a claim within 30 days of the problem being apparent will absolve Magnum Ceramic Coating of any legal responsibilities.
e) The Customer must have the warranty card and original invoice provided by the acreddited detailing agent.
f) Should a reapplication be required you or your insurer is liable for the reapplication costs, determined and approved by the detailer. We cannot provide costs to the authorised detailer to cover for labor or consumeables however will replace the product.
g) The vehicle exterior paintwork must be maintained and washed regularly with PH neutral car washing shampoo according to the recommendations of the detailer. 
h) To uphold your Magnum Ceramic Coating guarantee you must visit the Magnum Ceramic Coating Accredited Detailer/Applicator who applied your original coating every 12 months during the period of your guarantee (One inspection, once a year, over 7 years for graphene coating, once a year for 10 years for Luminous X and one inspection during the first 6 months for glass, interior leather and alloy coating products).
i) For warranty to be upheld please ensure that the accredited detailer carries out a wash, decontamination of all panel surfaces and that the Magnum Graphene Rapid Sealant is used. Please note that the cost of this service is covered by the customer and not by the accredited detailer or Magnum Ceramic Coating. The annual inspection/maintenance service ensures that your cars exterior graphene warranty eligibility is protected with a 7-year guarantee.
j) The warranty is only available to the original owner of the vehicle owner at the time of instalment and cannot be transferred over to a new owner.
k) Vehicle must be taken back to the original approved applicator for warranty concerns, should the applicator no longer be in business or you have moved out of area you must seek approval from the approved detailer prior to taking it to another approved applicator. The Magnum Ceramic Coating guarantee covers you for specific problems with the surface of your car such as paint oxidation and staining and helps to extend the ‘new’ appearance of your car for longer. 
l) Customers that have used other products on the area requiring retreatment that is not part of the Magnum Ceramic Coating product line will void the warranty.

It is important that you recognise the surface of your car can be prematurely compromised through improper wash technique and the use of sub-standard car care products or equipment. By following our simple maintenance guide and using the Magnum Ceramic Coating range of aftercare products designed to work alongside our ultradurable ceramic coatings, your car will retain its showroom condition for years to come. 

For customers who do not have the time to maintain their cars themselves, or would prefer to leave this to the experts, our team of Accredited Detailers Australia wide offer a range of aftercare service packages. 

Your Magnum Ceramic Coating is only covered by the guarantee when applied by an accredited detailer/applicator and upon completion of our online guarantee registration. Please note that your guarantee is only valid in countries where Magnum Ceramic Coating has distribution. 

It is your responsibility to register on-line your car for guarantee, after which your car is subject to the terms and conditions herein. The guarantee must be registered no later than 30 days after the coating has been applied to your car. 

Please note guarantees are non-transferable and can only be redeemed by the original purchaser on the car initially registered.

With Magnum Ceramic Graphene Coating your car’s exterior is protected with a three-year guarantee. The interior leather, alloy and glass coating are covered by a one-year guarantee. 

Magnum Ceramic Coating will safeguard the treated surface under the terms and conditions listed below.
Should the treated car painted surfaces be damaged by tree sap, bug splatter, bird droppings or the sun’s harmful UV rays, Magnum Ceramic Coating will repair or clean (at its option) and re-treat the damaged area at no cost to the owner. 

Guarantee conditions
In the event of damage to the factory painted surface of your car caused by collision, accident, vandalism or abuse, the vehicle can be taken to a registered Magnum Ceramic Coating Accredited Detailer for retreatment of the damaged areas at the owners or insurers expense. 

The owner must present a copy of their original invoice provided by the accredited detailer and the warranty card prior to the car being retreated. 

What are the procedures with claiming warranty?

Steps to claim warranty:

If damage to your vehicle occurs during the guarantee period and the owner considers this guarantee may be applicable, the following procedures should be followed:

a) Immediately notify Magnum Ceramic Coating by emailing contactus@magnumceramiccoating.com, the following details should be submitted: name, phone number, guarantee number, with a brief description of the damage or fault.

b) Magnum Ceramic Coating may then arrange for an assessor to inspect the vehicle during normal business hours at a location nominated by them

c) If Magnum Ceramic Coating accepts the claim, we will arrange a mutually convenient time for repair and treatment of the damage or fault

d) Failure to lodge a claim within 30 days of the problem being apparent will absolve Magnum Ceramic Coating of any legal responsibilities

Still stuck?

Ask us directly

Our team or your nearest accredited installer can help.